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FAQ

OCO Industrial

Frequently Asked Questions

Straight answers on ordering, shipping, returns, and more — from real people, not robots.

About Us

Who we are

Who is OCO Industrial?

OCO Industrial has been sourcing, cataloging, and reselling surplus industrial parts and equipment since 1986, when founders Norma and Pierre Hernandez started out of a garage, extracting components from circuit boards. Nearly four decades later, we run our warehouse in El Paso, Texas — 140,000 sq. ft. — stocked for makers and manufacturers who need hard-to-find parts fast.

What kind of inventory do you carry?

Our catalog spans automation and controls, electrical components, fiber optic and networking gear, material handling equipment (pallet racking, conveyors, forklifts), motors (AC, DC, servo, and stepper), valves and flow control, industrial machinery and tools, test and inspection equipment, and PCB/semiconductor equipment — plus plenty that doesn't fit neatly into a category.

Is your inventory new or used?

Both. We carry new-surplus, used/reconditioned, and "As Is" or "For Parts" items. Condition is noted on each listing — see Returns & Warranty for how that affects coverage.

Can I visit your facility in person?

Yes — our El Paso warehouse is open to the public. Stop by at 421 Frederick Rd, El Paso, TX 79905, Monday–Friday, 8 AM–5 PM Mountain Time.


Ordering & Pricing

Placing an order

How do I request a quote for a bulk or large order?

Email info@ocoindustrial.com or call 915-603-5444 with what you're looking for and the quantity. With decades of inventory on hand, not everything is listed online yet — if you don't see it, ask. There's a good chance we have it.

Do you offer wholesale or bulk pricing?

Yes — we're open to negotiating bulk deals. Reach out to our sales team with your quantity and target price and we'll work with you.

Where can I buy from OCO Industrial?

Directly through this site, on eBay and Amazon, or by contacting our sales team for a direct invoice — whichever fits your purchasing process best.


Shipping & Freight

Getting your order

How fast do orders ship?

Most orders ship the same day they're placed. Everything is in stock in our own warehouse, so we're never waiting on a supplier to fulfill your order.

Do you handle freight for large or palletized equipment?

Yes. Larger machinery, racking, and palletized freight ship via LTL/freight carrier rather than parcel. Contact us for a freight quote before you order so we can get accurate rates to your destination.

Do you offer transloading or cross-border logistics services?

We do. From our El Paso facility near the U.S.–Mexico border, we offer truck-to-truck transloading, cross-docking, and consolidation/deconsolidation for manufacturers, freight forwarders, and logistics providers, with barcode tracking and short-term storage available. Learn more about our transloading services or contact us to discuss your needs.

Do you ship internationally?

Yes. One note: original shipping costs on expedited or international orders are not refunded if the item is later returned.


Returns & Warranty

If something's not right

What is your return policy?

Email info@ocoindustrial.com with your order number and the reason for the return to get an RMA number before sending anything back. Ship the item to OCO Industrial Returns Dept, 421 Frederick Rd, El Paso, TX 79905. Please allow 2–3 business days after we receive it for a resolution.

Is there a restocking fee?

A 10% restocking fee applies to "change of mind" returns, and the buyer covers return shipping and any loss or damage in transit. If the return is due to our error, you'll get a full refund — including original shipping — with no restocking fee.

Do items come with a warranty?

Most items carry a 30-day guarantee from the delivery date — we'll repair, replace, or refund at our discretion for defects or undisclosed issues. Items listed "As Is" or "For Parts" are sold without warranty, with one exception: an item shipped with incorrect technical specifications can always be returned, regardless of condition.

What if I received the wrong item or a defective part?

Contact us right away at info@ocoindustrial.com with your order number so we can make it right. Errors on our end don't carry a restocking fee or return-shipping cost.


Selling to Us

Have surplus of your own?

Do you buy surplus parts and equipment?

Yes — sourcing surplus inventory is how we got started nearly 40 years ago. If you have industrial parts, machinery, or equipment to liquidate, get in touch and we'll make an offer.


Contact

Still have a question?

How can I reach a real person?

Call 915-603-5444 or email info@ocoindustrial.com, Monday–Friday, 8 AM–5 PM Mountain Time. We keep it simple: real people, not robots.

Phone

915-603-5444

Address

421 Frederick Rd
El Paso, TX 79905

Hours

Mon–Fri
8 AM–5 PM MT

OCO Industrial — in business over 30 years, with a 30-day guarantee on every order.

Contact Us

421 Frederick Rd, El Paso, TX 79905, USA

info@ocoindustrial.com

915-603-5444 (8-5 M-F MTN)